You need to convert FAT32 to NTFS to support videos larger than 4GB. A 4K video can be split to several segements that's under 4GB. If the hard disk on your Windows machine is formatted as FAT32 then it won't handle individual files over 4GB. If you shoot videos in 4K, you can easily reach 4GB. This error usually happens when you try to import video files larger than 4GB from camera to computer. The second way is to convert file system. If you fail to download Canon camera videos to computer via USB cable, you can try a card reader or the canon video transfer app EOS Utility. The first way to fix this error is to try a different video transferring method. Why? The video can be played on the camera without any issue. I tried to import a few videos from my Canon camera to PC, but Windows says these files are 0kb. To export videos to computer, you can put your SD card in a card reader and access the videos in the DCIM folder on your computer directly with File Explorer. You can put an alternate card in the camcorder, initialize it using the initialize option in the camcorder's menu, take a test clip, and then check if you can transfer that clip to computer. If you connect your camcorder to computer and power on in the Playback mode but can't see any files or folders inside of the DCIM folder, there may be an issue with the formatting of the memory card. In the Windows folders, it shows "Removable Storage" and DCIM folders but they are empty. It will show the information for the video and image files but it won't import them. I continually get an error message: Failed to import images. I'm unable to transfer mp4 files to my Win 7 PC from my Vixia HF R800 using the Canon Camera Window application. Only then can you launch the CameraWindow app.Ĭanon Camera Window Shows "Failed to import images", Empty DCIM Folder, How to Fix?
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